Customer Service Skills Course
This customer service skills course will help you deliver excellence for your customers and set you apart from the competition.
Customer service is a crucial skill for businesses as it directly impacts customer satisfaction and loyalty. Excellent customer service helps build strong relationships with customers, leading to repeat business and positive word-of-mouth referrals. Additionally, it can differentiate a company from its competitors, fostering a positive brand image and driving long-term success.
This 1 day Customer Service Skills course covers the following:
- Customer Service SOS
- Listening to your customers
- How to handle complaints
- Customer delight
- Communication skills
- Handling the incoming call
- How to gain co-operation from others
- Exercise – How to avoid arguments
- Managing your time
- Controlling your emotions
- 5 Top tips for writing effective e-mails