Customer Service Skills Course

This customer service skills course will help you deliver excellence for your customers and set you apart from the competition.

Customer service is a crucial skill for businesses as it directly impacts customer satisfaction and loyalty. Excellent customer service helps build strong relationships with customers, leading to repeat business and positive word-of-mouth referrals. Additionally, it can differentiate a company from its competitors, fostering a positive brand image and driving long-term success.

This 1 day Customer Service Skills course covers the following:

  • Customer Service SOS
  • Listening to your customers
  • How to handle complaints
  • Customer delight
  • Communication skills
  • Handling the incoming call
  • How to gain co-operation from others
  • Exercise – How to avoid arguments
  • Managing your time
  • Controlling your emotions
  • 5 Top tips for writing effective e-mails

Ask me about my 10-day complete sales training programme